7/26/2023 0 Comments Hot mess holidayPhoto Credit: Southwest The Recovery Continues ![]() The effects were felt industry-wide as travelers scrambled to find flights on other airlines or confirm last-minute rental car reservations. The company’s actions resulted in thousands of flight cancellations during one of the busiest travel times of the year. The gifted miles is Southwest’s latest gesture to make up for the widespread travel upheaval during Christmas week. Related: Southwest Airlines Flight Nightmares Before And After Christmas In one customer’s case, their wait time was more than an hour. Collective frustration was expressed across social media after customers received an email regarding their newfound points, which landed them in an online queue. However, according to T+L, customers trying to claim their points were in for yet another long wait. It’s a passionate pursuit, and our Southwest Family has never been more committed to the all-important imperative of serving our Customers with warm Hospitality and reliability.” “As we embark on the journey to rebuild our Customers’ faith, loyalty, and trust, we know we have much work to do. “Over the recent holiday travel week, we disrupted many of our Customers’ travel and holiday plans, and for that, we are truly sorry,” Southwest said in a statement shared with T+L. However, the special codes given to affected customers must be claimed by March 31, 2023, when it expires. The Rapid Rewards points are said to have no blackout dates and never expire. The airline also says the offer “is available for every passenger on the reservation, up to 9 passengers.” ![]() 2 and who did not elect to rebook or travel, Southwest shared with Travel + Leisure. Southwest issued Rapid Rewards points to customers whose flights were canceled or significantly delayed between Dec. The offer serves as a gesture of goodwill as the airline continues sorting out ongoing baggage issues and refunds. Exact redemption values vary depending on flight routes and dates, however, the points equate to approximately $300. Some customers affected by the Christmas week chaos are being offered 25,000 bonus rewards points. Southwest Airlines is taking steps to restore its otherwise good reputation after a chaotic holiday season of cancellations.
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